Need a Lyssna Alternative?
Meet PlaybookUX, the UX Research Platform Built for Scale.
PlaybookUX gives your team everything Lyssna can't: all research methods in one place, testing on every device including mobile, a 7M+ panel with built-in fraud detection, advanced AI analysis, and a dedicated customer success manager who actually knows your program.
- Access to all testing methods: Unmoderated, Moderated, Card Sort, Tree Test, Surveys, First Click, Five Second, Preference Test (computer, tablet and mobile)
- Full mobile device testing test on phones and tablets, not just desktop
- PlaybookUX panel access to 7M+ Consumers & Professionals
- Participant CRM to bring your own participants
- Advanced AI features: API/MCP, AI Reports, AI-moderated follow-ups, Synthetic Participants and more
- Session replays & visitor recordings
- Dedicated customer success manager on every enterprise account
Contact a product specialist about running a pilot project at no cost.
Trusted by leading teams worldwide
Why Teams Choose PlaybookUX
Everything you need to run research, on every device, in one place.
Test on Any Device Including Mobile
Run studies on desktop, tablet, and mobile devices. Lyssna does not support mobile testing, which means you're missing insight from the majority of your users. PlaybookUX captures the full experience.
7M+ Consumer & Professional Participants
Reach qualified consumer or professional participants fast, with built-in fraud detection on every study.
Qualitative and Quantitative
Recruit, conduct and analyze across built-in methods: unmoderated, moderated, survey, card sort, tree test, first click, five second, preference test and more.
Advanced AI Not Just a Bolt-On
Question generators, screener bias checkers, AI-moderated follow-ups, automated thematic analysis and sentiment analysis, all built into your workflow. Plus, an MCP integration so your AI tools can query your research data directly. Lyssna's AI features are limited by comparison.
A True Research Partner
Every enterprise account gets a dedicated customer success manager who knows your goals and is with you every step of the way. With Lyssna, you're on your own.
Enterprise-Ready Security
SOC 2 Type II, ISO 27701, ISO 27001 certified with SSO, data retention controls, and GDPR support. US and EU hosting available.
Trusted by the World's Leading Research Teams
See how teams at enterprise companies and fast-growing startups use PlaybookUX to make faster, better decisions.
Start a free pilot →
How Microsoft Uses PlaybookUX to Validate Copilot at Scale
Microsoft's research team uses PlaybookUX to run rapid concept validation studies on Copilot features, moving from idea to insight in days, not weeks.
How Loblaw Runs Research Across Millions of Customers
Loblaw's research team uses PlaybookUX to maintain a direct line to their customers across grocery, pharmacy, and loyalty seamlessly recruiting, conducting, and analyzing studies in one place.
How Shake Shack Continuously Optimizes Their Digital Experience
Shake Shack uses PlaybookUX to run multiple rounds of comparison testing, continuously refining their mobile ordering experience and product list pages.
How Intuit Uses PlaybookUX to Test and Iterate Quickly
Intuit's team relies on PlaybookUX to test as much as possible, iterate quickly, and move forward running usability studies across their product suite with speed and confidence.
How Canada Goose Brings the Customer Voice Into Product Decisions
Canada Goose uses PlaybookUX to incorporate user research into their product development cycle, ensuring the customer perspective is always present when key decisions are made.
And many more
Thousands of customer success stories
From startups to Fortune 500 companies across every industry.
Talk to a specialist →Feature-by-Feature Comparison
See exactly how PlaybookUX stacks up against Lyssna across every dimension that matters for your research workflow.
| Feature |
PlaybookUX |
Lyssna |
|---|---|---|
| Research Methods | ||
| Unmoderated usability testing | ||
| Moderated interviews (live video) | ~ Requires customer to have their own Zoom or Teams for live video, no live notes/hidden observers | |
| Tree testing | ||
| Card sorting | ||
| Surveys | ||
| Prototype testing (Figma, InVision) | ||
| First click testing | ||
| Mobile device testing | Desktop, tablet, and mobile | Desktop only |
| Live website / product testing | ||
| Diary studies | ||
| Intercepts (in-product recruiting) | ||
| Session replays + heatmaps | ||
| Participant Recruiting | ||
| Built-in participant panel | 7M+ consumer and professional participants with built-in fraud detection | ~ Panel powered by third-party partners |
| Fraud detection on panel | No native fraud screening | |
| Private panel / participant CRM | ~ Basic opt-in management only | |
| B2B audience targeting | ~ | |
| No download required to record | ||
| AI & Analysis | ||
| AI Follow Ups ("AI-Moderated") | ||
| Automated theme detection | ~ Limited; manual tagging often required | |
| Sentiment analysis | ||
| AI highlight reels | ||
| Built-in research repository | ||
| Session replays + heatmaps | ||
| Platform & Integrations | ||
| Figma integration | ||
| SSO / SAML | ||
| Dedicated customer success | Self-serve with limited email support; no dedicated CSM | |
✓ Fully supported · ~ Partial / limited · ✗ Not available
Where PlaybookUX Pulls Ahead
The gaps that matter most when you're trying to move fast without sacrificing quality.
Mobile Testing A Critical Gap in Lyssna
Lyssna only supports desktop testing. PlaybookUX lets you run studies on phones, tablets, and desktop so your findings reflect how users actually experience your product wherever they are.
Moderated Interviews, Purpose Built
Lyssna added interview scheduling, but live video requires a separate Zoom or Teams subscription. PlaybookUX has native live video built in, so scheduling, live sessions, note-taking, and AI analysis all work together without stitching tools together.
Advanced AI That Actually Saves Time
PlaybookUX AI goes far beyond basic summaries. AI-moderated follow-ups, automated thematic analysis, sentiment scoring, and highlight reels are built into every study. Lyssna's AI features are limited in depth and scope.
7M Testers, Built-In Fraud Detection
PlaybookUX gives you access to 7 million consumer and professional participants, all screened with built-in fraud detection. Lyssna relies on third-party panels with no native fraud screening, making participant quality harder to guarantee.
Intercepts: Recruit From Your Product
PlaybookUX's patented Intercepts let you surface study invitations to real users while they're active in your app or website. Lyssna has no equivalent, so you're limited to cold-recruited panels.
Dedicated Customer Success
Every PlaybookUX enterprise customer gets a dedicated success manager. Not a chatbot, not a ticketing queue. A real partner who knows your research program. Lyssna is self-serve only.
Customer Success You Can Actually Feel
PlaybookUX customers don't get dropped into a help center. You get real people, fast responses, and a team invested in your research outcomes.
Book a demo →Dedicated Customer Success Manager
Every account gets a dedicated CSM who knows your research goals, helps you onboard, and proactively suggests ways to get more value from the platform.
Fast, Human Support
Our support team responds quickly: no bots, no ticket queues. Whether it's a question about your study setup or a technical issue, we're here to help you keep moving.
Onboarding & Training
Get up and running fast with personalized onboarding. We'll walk your team through the platform and best practices so you launch your first study with confidence.
Monthly Check-Ins & Quarterly Business Reviews
Regular QBRs with your customer success team to review research output, align on goals, surface platform features you may not be using, and plan for the quarter ahead.
99.9% Uptime SLA
Your research can't wait for platform downtime. PlaybookUX is built on enterprise-grade infrastructure with a 99.9% uptime commitment so your studies run when you need them to.
Help Center & Documentation
Comprehensive guides, tutorials, and best practices for every feature and methodology available 24/7 so your team can self-serve when they need a quick answer.
Enterprise-Ready Software Your IT and Security Teams Will Approve
PlaybookUX meets the security, compliance, and administrative requirements of the world's most secure organizations.
Type II
27001
27701
EU 2016/679
Consumer Privacy
SSO & SAML
Single sign-on with Okta, Azure AD, and all major identity providers.
SOC 2 Type II & ISO-certified
Independently audited security controls protecting your research data at every layer.
GDPR & CCPA Compliant
Built-in consent management and participant data handling that meets global privacy regulations.
Role-Based Permissions
Granular access controls so admins, researchers, and stakeholders each see the right research.
Multi-Workspace Support
Manage multiple teams or business units under one enterprise agreement with isolated workspaces.
Audit Logs
Full activity logging for compliance and accountability across your entire organization.
The Lyssna Alternative Built for Scale
We'll walk you through the differences and set up a free pilot so you can see it yourself.