PlaybookUX Data Subprocessors

Last Updated: April 2021

In order to better serve our clients, we use data subprocessors. This page provides a breakdown of all subprocessors. We have signed DPA (data processing addendums) with all of our subprocessors.

 

Amazon Web Services (Washington, USA)

https://aws.amazon.com/security/

Certifications: ISO27001, SOC3, Privacy Shield

Reason: Data storage, backups, SSL, DNS for clients.

Data processed: Anonymized data.

DPA: Signed as a part of the Terms.

 

Google Cloud Services (California, USA)

https://cloud.google.com/security/

Certifications: ISO27001, SOC3, Privacy Shield

Reason: Data storage, backups, SSL, DNS, Transcription for clients.

Data processed: Anonymized data, video files for speech-to-text.

DPA: Signed as a part of the Terms.

 

Stripe (California, USA)

https://stripe.com/privacy-center/legal 

Certifications: PCI

Reason: Payment processing for pay as you go and subscriptions.

Data processed: Billing name, contact email, company name, card metadata.

DPA: Signed November 19th, 2020

 

Copper (California, USA)

Certifications: Privacy Shield

Reason: CRM

Data processed: Name, company, email address

DPA: Signed as a part of the Terms.

 

SendGrid (Colorado, United States)

https://sendgrid.com/policies/security/

Certifications: SOC2 Type II, Privacy Shield

Reason: In application email marketing and automation

Data processed: name, email, project attributes

DPA: Signed November 1st, 2020

 

Sentry (Wisconsin, United States)

https://sendgrid.com/policies/security/

Certifications: Privacy Shield

Reason: error logging

Data processed: IP address, project details, browser information, device

DPA: Signed November 19th, 2020

 

Intercom (California, United States)

https://sendgrid.com/policies/security/

Certifications: SOC2 Type 2, Privacy Shield

Reason: Customer support

Data processed: IP address, browser information, device, email, name

DPA: Signed as a part of the Terms.