PlaybookUX Data Subprocessors
Last Updated: July 2021
In order to better serve our clients, we use data subprocessors. This page provides a breakdown of all subprocessors. We have signed DPA (data processing addendums) with all of our subprocessors.
Amazon Web Services (Washington, USA)
https://aws.amazon.com/security/
Certifications: ISO27001, SOC3, Privacy Shield
Reason: Data storage, backups, SSL, DNS for clients.
Data processed: Anonymized data.
DPA: Signed as a part of the Terms.
Google Cloud Services (California, USA)
https://cloud.google.com/security/
Certifications: ISO27001, SOC3, Privacy Shield
Reason: Data storage, backups, SSL, DNS, Transcription for clients.
Data processed: Anonymized data, video files for speech-to-text.
DPA: Signed as a part of the Terms.
Stripe (California, USA)
https://stripe.com/privacy-center/legal
Certifications: PCI
Reason: Payment processing for pay as you go and subscriptions.
Data processed: Billing name, contact email, company name, card metadata.
DPA: Signed November 19th, 2020
Copper (California, USA)
Certifications: Privacy Shield
Reason: CRM
Data processed: Name, company, email address
DPA: Signed as a part of the Terms.
SendGrid (Colorado, United States)
https://sendgrid.com/policies/security/
Certifications: SOC2 Type II, Privacy Shield
Reason: In application email marketing and automation
Data processed: name, email, project attributes
DPA: Signed November 1st, 2020
Sentry (Wisconsin, United States)
https://sendgrid.com/policies/security/
Certifications: Privacy Shield
Reason: error logging
Data processed: IP address, project details, browser information, device
DPA: Signed November 19th, 2020
Intercom (California, United States)
https://sendgrid.com/policies/security/
Certifications: SOC2 Type 2, Privacy Shield
Reason: Customer support
Data processed: IP address, browser information, device, email, name
DPA: Signed as a part of the Terms.
WorkOS (California, United States)
https://sendgrid.com/policies/security/
Certifications: SOC2 Type 2
Reason: Log ins
Data processed: company name, email address
DPA: Signed as a part of the Terms.
Zoom (California, United States)
https://sendgrid.com/policies/security/
Certifications: SOC2 Type 2
Reason: Video conferencing, live conversations
Data processed: full name
DPA: Signed as a part of the Terms.
