Accessibility Statement

We believe that inclusive design is essential to creating great experiences. We are committed to ensuring that our platform is accessible to all users, including individuals with disabilities.

We strive to meet or exceed the standards set forth in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our efforts span across all customer-facing components, including participant workflows, researcher dashboards, onboarding interfaces, and reporting tools.

Accessibility Features

Full keyboard navigation across workflows
Compatibility with major screen readers (JAWS, NVDA, VoiceOver)
Resizable text and support for browser zoom
Sufficient color contrast and visible focus indicators
Clearly labeled forms and interactive elements
Support for assistive technologies across desktop and mobile platforms

We perform regular accessibility testing, integrate accessible design principles into our UI components, and continuously improve based on user feedback and evolving standards.

Feedback & Assistance

If you encounter any accessibility barriers while using PlaybookUX, we encourage you to reach out:

Email: hello@playbookux.com
Response Time: Within 5 business days

We value your input and are committed to resolving issues promptly.

Accessibility Conformance Report (VPAT)

The following is a summary of PlaybookUX’s conformance:

WCAG Principle		Highlights
Perceivable		Images include alt text; video content includes transcripts; supports zoom and screen magnifiers; maintains sufficient contrast
Operable		Full keyboard accessibility; clearly visible focus states; skip navigation available; no time-sensitive interactions
Understandable		Consistent UI patterns; clear form labels; descriptive error messages and guidance
Robust		Semantic HTML structure; tested with multiple assistive technologies

Testing Methods:

Automated testing with Axe and Lighthouse
Manual audits with screen readers and keyboard-only navigation
Usability testing involving participants with disabilities

Reporting Accessibility Issues

PlaybookUX provides multiple dedicated channels for users to report accessibility issues:

Email: hello@playbookux.com

For formal inquiries or issue reporting. Monitored by our Accessibility Task Force.

In-App Feedback

Report feedback via the chat bot (connects to a customer support representative).

Internal Accessibility Slack Channel

Internally, all incoming reports are triaged through an internal communications channel, where developers, designers, and support staff collaborate on remediation and resolution.

Accessibility Documentation & Best Practices

Internal Standards

Design System: Includes accessible components with built-in keyboard navigation, proper color contrast, and ARIA usage.
Developer Guidelines: Accessibility checklists embedded into code reviews and QA processes.
Design Accessibility Reviews: All new features undergo accessibility reviews prior to launch.

Team Training

Quarterly accessibility training sessions for product, design, and engineering teams
Training includes WCAG guidelines, screen reader testing, and inclusive design principles

User-Facing Resources

Public documentation on an accessibility testing approach: Accessibility Testing on PlaybookUX
Accessibility tips included in onboarding materials and FAQs

Ongoing Commitment & Roadmap

We are continuously improving accessibility across the PlaybookUX platform:

Quarterly audits using both manual and automated tools
Continuous integration testing with accessibility checks in our deployment pipeline
Annual VPAT refresh and internal accessibility review
User feedback is directly integrated into our product development process