Unmoderated Testing

Recruit from a panel of over 6 million vetted participants, backed by an industry-leading fraud prevention program. Our robust participant platform matches participants with projects that fit their profile.

Use the PlaybookUX panel to target your ideal customer. Additionally you can send your own participants a link to participate in sessions.

Target both consumers and professionals by age, gender, income, job title, industry and company size (among many other filters) and get more specific with screener questions.

Recruit an audience from over 50 different countries including the United States, Canada, United Kingdom, Germany, Australia, France and many more.

Qualify participants with single and multi select screener surveys. Reduce bias by randomizing the answer choices. Once your study is live, we'll surface where participants are disqualifying so you can make edits on the fly.

Build and manage your own participant CRM directly within the platform. Collect participants through intercept signups or upload your own lists. Configure your domain so all communications send from your own email.

Intercept visitors at key moments based on behavioral and session-based triggers. Invite them to a study, prompt them to join a private panel, or capture feedback in context.

When you're using the PlaybookUX panel, you can set up segments to ensure exact demographic quotas.

Ask participants verbal response questions, tasks, multiple choice, rating scale and written response questions. Additionally, you can add links (i.e. website, app store, Figma), upload images and videos for testing.

With the click of a button, import PlaybookUX authored templates. If you're looking for a more customized template, you can save your own test script and audience templates.

Set target screens to measure how effectively users navigate your prototype. Track goal completion rates, misclicks, time on each screen, and visualize interaction patterns with dynamic heat map and click map overlays.

Skip the hassle of collecting confidentiality and consent forms prior to the session and upload a custom consent form to PlaybookUX. Participants will read and agree to the consent form prior to participating in your study.

To avoid collecting personally identifiable information (PII), use our blur tool. Toggle on the blur feature to blur their screen during that specific task.

Attach assets related to your research projects such as discussion guides, planning sessions and more.

Admins can designate that certain team members require approval prior to launching a project, ensuring quality research governance. Alternatively, admins can exclude certain people from the approval flow.

Include a PlaybookUX first-click test into your unmoderated study to understand what draws a participant's attention about a test asset. Use heat maps to analyze the results for a view into the aggregated participant data.

Add a PlaybookUX five-second test to gather a participant's first impression. While it's called a five-second test, you can customize the length of time that participants will view the test asset.

Incorporate a preference test into your unmoderated project with our built-in preference testing tool. Participants will record their screen and vocalize their thoughts as they complete the preference test.

Add a card sort to an unmoderated session to understand why participants organize content in a specific way. Participants record their screen and speak their thoughts out loud.

Add a tree test to an unmoderated session to understand why participants find content in a specific way. Participants record their screen and speak their thoughts out loud.

The PlaybookUX screen recorder captures participants' face, voice, and screen across all devices, including desktop, mobile, and tablet. The desktop recorder is completely no-download and built on patented technology.

Discover how your website, prototype or app performs across different devices and operating systems (Windows, Mac, Android, iOS etc).

The tester platform and testers apps will be displayed in the language you select during project setup. Participants will answer questions out loud in the language selected and we'll transcribe the session in that language. We currently support over 50 languages.

Adjust the viewing speed, jump 10-seconds, and watch the session picture-in-picture. Enable transcript autoscrolling to seamlessly follow along.

After the session, we'll automatically generate a transcript of the session that is broken down by task.

Quickly refer to important moments by creating timestamped notes.

Tagging the transcript, notes and clips is a great way to find themes in your qualitative research across projects and over time. Using tags & reactions will help you identify and keep track of patterns that emerge across your research data.

Capture important moments by creating clips to share with colleagues. You can create highlight reels of clips across projects. Everything is downloadable and shareable with a password protected link for additional security.

Retrieve past research with the click of a button. Easily search your entire research database for transcripts, notes, tags, clips or reports.

After the session, we'll generate charts and graphs based on participant responses. Additionally, each question will have a time-on-task chart and a chart of the transcript broken down by participant.

Generate custom summary reports to present to team members. You can import clips, highlight reels, tags and notes into reports. Reports are shareable with a password protected link.

Keep your research organized by setting up workspaces for different research teams & initiatives. Within workspaces, sort projects into folders. Subsequently, you can group folders.

Full projects, clips, highlight reels and reports are shareable with a password protected link. Additionally, you can download videos and export project data.

PlaybookUX prioritizes data protection and adheres to the highest security and privacy standards. Check out our security center to discover how we safeguard your information.

Generate comprehensive executive summary reports instantly. These reports pull together your study setup details, participant demographics, and video transcriptions into a shareable report. We'll highlight the most important themes and back them up with participant quotes, plus suggest ideas for your next research studies. You can even conduct research in one language and get your summary report in another.

Analyze verbal, written, and behavioral data from specific research tasks. Our AI will identify recurring themes, measure participant sentiment, points of friction, and flag any outlier responses.

Build complete screener questionnaires and study guides from scratch. Just tell us your research objectives and share any materials you're testing — we'll create unbiased scripts that get you the insights you need.

Practice good research governance with AI-powered screener and question reviews. The system catches common research mistakes like missing "none of the above" options, vague response options, and industry jargon that might confuse participants.

Get richer insights from every session. Our AI asks smart follow-up questions that capture nuanced responses and additional data points you might have missed, giving researchers more comprehensive results to work with.

Generate lifelike AI personas directly from your PlaybookUX video research — grounded in actual user behavior, transcripts, and insights. Our patent-pending technology lets you select videos from your library, enhance with custom prompts and data, then deploy these personas across future research studies for instant feedback and validation.

Leverage AI to run autonomous workflows, such as automatically tagging transcripts based on defined criteria, scheduling recurring usage reports via email, and handling a wide range of other repetitive tasks behind the scenes.

Connect to our public API, powered by an MCP layer, to launch projects, retrieve results, and seamlessly sync with your Participant CRM. Easily integrate with millions of other tools.