Session Replays

Built-in Session Replays allows you to watch real-time recordings of how users interact with your product or website. You’ll see every click, scroll, and navigation path, helping you understand customer behavior, identify pain points, and uncover opportunities for optimization. By visualizing customer journeys, Session Replays bring digital experiences to life—removing guesswork, highlighting growth barriers, and enabling you to make data-driven decisions with confidence.

Features

All interactions captured, with cross-device insights

Everything your visitors do is automatically captured — from clicks and scrolls to pop-ups and form interactions. You’ll get a complete view of how people engage with your site, so you can uncover issues and improve the customer experience.

We also track interactions inside iframes, even across different domains. If an iframe contains sensitive information, we’ll automatically mask the content while still recording the interaction.

Segmentation and Trends to understand behaviors at scale

Filter sessions by visitor attributes, session details, or specific events — or combine all three to map out precise user journeys. Whether you’re tracking behavior through a product flow or analyzing engagement with a feature, custom filters let you zero in on exactly what matters. You can name and save any segment for future analysis — and they’re automatically shared with collaborators in your project, so everyone stays aligned.

Build Complex Funnels

Watch how conversion rates shift over time as you roll out new features, design updates, or campaigns. With saved segments in the Funnels dashboard, it’s easy to compare how different user groups respond. You’ll get a clearer picture of what’s working, where visitors might be getting stuck, and how your changes are shaping the overall experience. It’s the quickest way to uncover insights and meet experience goals.

AI Summaries

Generate AI-powered summaries that provide clear and concise overviews of session replay videos. These summaries will walk you through the visitors actions and decisions, helping you quickly understand the key moments without having to watch the entire video.

Collaborate: Download, Comment & Share

You can save session recordings as easy-to-open files or share direct links with your team. These links even take you straight to the exact moment you want to highlight. Plus, you can leave comments on the videos to help everyone stay on the same page.

Sharing these recordings brings the team together by giving everyone a clear, visual understanding of how visitors interact with your product.

Heatmaps

Generate heatmaps for specific links to see where visitors click and focus their attention. Save these heatmaps for easy access whenever you need to review or share insights. It’s a simple way to track user behavior over time.

Intercepts – coming soon!

Intercept participants at key moments based on behavioral and session attributes. Send them a PlaybookUX research study, invite them to join a private panel, or ask them to participate in a quick survey.

Co-browsing

Join visitors live during their session to observe or guide them in real time — always with their permission. No third-party installation required, and there’s zero impact on your product’s performance.

Installation & Security

Easy Installation & High Performance

The installation is quick and lightweight, ensuring no impact on your page load times or bandwidth. All it takes is adding a single snippet to your application. You maintain complete control over what gets recorded and which pages are targeted.

Privacy First

You have full control over selecting pages and elements for recording. Secure data collection and storage. PII and sensitive data never leave the visitor’s browser.

Track individual users by email, name, user id, subscription plan, trial signup, or any other per-user variable with custom fields. Each session comes complete with user environment data.